🗂️ Table of Contents

  1. Registration & Login
  2. Payments
  3. Shipping & Exchange
  4. Returns, Refunds & Cancellations
  5. Gift Cards

🔐 Registration & Login

  • How can I register myself at Craftscy?
    Click the 👤 “Account” icon at the top right of our website. Enter your name, email ID, and phone number. Click Continue. Your mobile number will be OTP-verified.
  • How can I log in at Craftscy.com?
    Use your registered email ID or mobile number and log in via OTP. Click the Login / My Account link at the top right of the homepage.
  • How can I change my contact details or password?
    Sign in and go to My Account to edit your contact info or update your password.
  • What if I forget my password?
    No worries — Craftscy uses OTP-based login. Just use your mobile number or email ID to log in.

💳 Payments

  • Is the payment system secure?
    Yes. We use trusted gateways like PayUBiz, RazorPay, and PayTM.
  • What is the payment process?
    1. Click Checkout
    2. You’ll be redirected to a secure payment page
    3. Choose your payment method
    4. After success, you’ll return to Craftscy
    5. A confirmation email will be sent
  • ⚠️ Do not refresh or close the payment window during processing.
  • Available payment options:
    • Credit Cards (Visa, MasterCard, Diners Club, Amex)
    • Debit Cards
    • UPI
    • Net Banking
    • EMI (via PayU)
    • Wallets: PayTM, Freecharge, Ola Money, Airtel Money, PayZapp, Yes Pay
    • Cash on Delivery (India only)
  • Are international credit cards accepted?
    Not currently. Only Indian-issued cards are supported.
  • What if my payment fails?
    Retry with correct details and stable internet. If debited, the amount will auto-refund within 24 hours.
    For UPI/GPay issues, share a screenshot and timestamp — resolution takes 2–3 working days.
  • Is EMI available?
    Yes, via PayU gateway.
  • What is “Store Credit”?
    Store Credit is issued for refunds or rewards. It auto-applies to future purchases.

🚚 Shipping & Exchange

  • Does Craftscy ship internationally?
    Not yet — but we’re working on it.
  • Where do you ship in India?
    Pan-India delivery is available.
  • Can I exchange a product?
    No. We currently follow a no-exchange policy.
  • Delivery partners:
    Delhivery, BlueDart, eKart, DTDC, XpressBees, and India Post (for remote areas).
  • Shipping charges:
    Based on product weight. Orders above a threshold qualify for Free Shipping.
  • Delivery timeline:
    • Dispatch: 3–4 business days
    • Art supplies: 4–7 business days
    • Transit: 3–7 days (longer for J&K, Northeast, Andaman)
    • Free shipping may use slower surface transport
  • Do I need to be home for delivery?
    Yes. If unavailable, leave clear instructions. Missed deliveries may be retried or returned — charges apply.
  • Wrong shipping address?
    Contact us immediately. If not shipped, we’ll update it. If shipped, re-delivery charges apply. Refunds will deduct shipping costs.

🔁 Returns, Refunds & Cancellations

🔄 Returns

  • Eligibility:
    Only for transit-damaged or defective items from Indian brands.
    📹 Unboxing video is mandatory. Item must be unused and in original packaging.
  • Not eligible for return:
    • Misuse-related damage
    • Used/installed consumables
    • Missing packaging/accessories
    • Tampered serial numbers
    • Imported items (contact brand directly)
    • Online courses, kits, moulds
    • Returns without unboxing video
  • How to return a product:
    Email us at he@md.in to raise a request. We’ll guide you through the process.
  • Refund process:
    Refunds are issued as Store Credit after inspection.
    If you self-ship, we’ll reimburse shipping costs (for eligible cases).

❌ Cancellations

  • Can I cancel my order?
    We follow a no-cancellation policy. Exceptions may be considered if the order isn’t packed yet.
  • Out-of-stock items:
    We’ll contact you via phone, email, or WhatsApp. You can choose a replacement or receive a refund.

🎁 Gift Cards

  • How to buy/gift a voucher:
    1. Enter recipient name, email, and amount
    2. Click Continue
    3. You’ll see: “Thank you for purchasing a gift certificate…”
    4. Proceed to checkout and payment
    5. Recipient receives the voucher by email
  • How to use a voucher:
    1. Add items to cart
    2. Select “Use Gift Voucher”
    3. Enter and apply your code
    4. If needed, choose an additional payment method
  • ⚠️ Gift Vouchers are one-time use only. Unused balances cannot be reused or reissued.
  • How many vouchers per order?
    Only one voucher per order.