🗂️ Table of Contents
- Registration & Login
- Payments
- Shipping & Exchange
- Returns, Refunds & Cancellations
- Gift Cards
🔐 Registration & Login
- How can I register myself at Craftscy?
Click the 👤 “Account” icon at the top right of our website. Enter your name, email ID, and phone number. Click Continue. Your mobile number will be OTP-verified. - How can I log in at Craftscy.com?
Use your registered email ID or mobile number and log in via OTP. Click the Login / My Account link at the top right of the homepage. - How can I change my contact details or password?
Sign in and go to My Account to edit your contact info or update your password. - What if I forget my password?
No worries — Craftscy uses OTP-based login. Just use your mobile number or email ID to log in.
💳 Payments
- Is the payment system secure?
Yes. We use trusted gateways like PayUBiz, RazorPay, and PayTM. - What is the payment process?
- Click Checkout
- You’ll be redirected to a secure payment page
- Choose your payment method
- After success, you’ll return to Craftscy
- A confirmation email will be sent
- ⚠️ Do not refresh or close the payment window during processing.
- Available payment options:
- Credit Cards (Visa, MasterCard, Diners Club, Amex)
- Debit Cards
- UPI
- Net Banking
- EMI (via PayU)
- Wallets: PayTM, Freecharge, Ola Money, Airtel Money, PayZapp, Yes Pay
- Cash on Delivery (India only)
- Are international credit cards accepted?
Not currently. Only Indian-issued cards are supported. - What if my payment fails?
Retry with correct details and stable internet. If debited, the amount will auto-refund within 24 hours.
For UPI/GPay issues, share a screenshot and timestamp — resolution takes 2–3 working days. - Is EMI available?
Yes, via PayU gateway. - What is “Store Credit”?
Store Credit is issued for refunds or rewards. It auto-applies to future purchases.
🚚 Shipping & Exchange
- Does Craftscy ship internationally?
Not yet — but we’re working on it. - Where do you ship in India?
Pan-India delivery is available. - Can I exchange a product?
No. We currently follow a no-exchange policy. - Delivery partners:
Delhivery, BlueDart, eKart, DTDC, XpressBees, and India Post (for remote areas). - Shipping charges:
Based on product weight. Orders above a threshold qualify for Free Shipping. - Delivery timeline:
- Dispatch: 3–4 business days
- Art supplies: 4–7 business days
- Transit: 3–7 days (longer for J&K, Northeast, Andaman)
- Free shipping may use slower surface transport
- Do I need to be home for delivery?
Yes. If unavailable, leave clear instructions. Missed deliveries may be retried or returned — charges apply. - Wrong shipping address?
Contact us immediately. If not shipped, we’ll update it. If shipped, re-delivery charges apply. Refunds will deduct shipping costs.
🔁 Returns, Refunds & Cancellations
🔄 Returns
- Eligibility:
Only for transit-damaged or defective items from Indian brands.
📹 Unboxing video is mandatory. Item must be unused and in original packaging. - Not eligible for return:
- Misuse-related damage
- Used/installed consumables
- Missing packaging/accessories
- Tampered serial numbers
- Imported items (contact brand directly)
- Online courses, kits, moulds
- Returns without unboxing video
- How to return a product:
Email us athe@md.into raise a request. We’ll guide you through the process. - Refund process:
Refunds are issued as Store Credit after inspection.
If you self-ship, we’ll reimburse shipping costs (for eligible cases).
❌ Cancellations
- Can I cancel my order?
We follow a no-cancellation policy. Exceptions may be considered if the order isn’t packed yet. - Out-of-stock items:
We’ll contact you via phone, email, or WhatsApp. You can choose a replacement or receive a refund.
🎁 Gift Cards
- How to buy/gift a voucher:
- Enter recipient name, email, and amount
- Click Continue
- You’ll see: “Thank you for purchasing a gift certificate…”
- Proceed to checkout and payment
- Recipient receives the voucher by email
- How to use a voucher:
- Add items to cart
- Select “Use Gift Voucher”
- Enter and apply your code
- If needed, choose an additional payment method
- ⚠️ Gift Vouchers are one-time use only. Unused balances cannot be reused or reissued.
- How many vouchers per order?
Only one voucher per order.
